Shipping and payment terms
Prices, shipping costs
For orders in our online shop, the prices listed in the offer at the time of the order apply. The prices stated are total prices, i.e. they include the applicable German statutory value added tax and other price components.
Details on any additional shipping costs can be found in the shop.
For deliveries outside of Germany, additional costs may arise when importing into a third country (customs duties, possible customs fees and import sales taxes). These other costs must be borne by the customer.
Shipping costs:
Shipment |
price range |
shipping costs |
Germany |
up to 38.99 € from 39.00 € |
4.95 € 0.00 € |
France, Great Britain, Italy, Spain, Austria, Denmark, Luxembourg, Monaco, Belgium, Finland, Netherlands, Croatia, Poland, Czech Republic |
0.00 € to 7.99 € from 8.00 € |
7.90 € 12.90 € |
Switzerland, Liechtenstein, Norway |
from 0.00 € |
19.90 € |
Shipping information for Switzerland and Liechtenstein
All other countries |
from 0.00 € |
29.90 € |
payment, delivery
We offer the following payment options:
- advance payment / bank transfer
You will receive the transfer details after ordering.
- Payment by direct debit or SEPA direct debit
Payment is made by debiting your bank account within 14 days using SEPA direct debits. You will be informed of the date of the debit on our invoice. The period for your advance information about the date of the debit (pre-notification period) is reduced to 5 days. Only possible for current accounts held in Germany. In any case, you have five working days from the invoice date to check the invoice and ensure that there are sufficient funds in your account.
- Purchase on account
Purchase on account is only possible from the second order onwards. This assumes that all previous invoices have been paid. Payment is due within ten (10) days without deductions, and the invoice will be issued upon delivery.
- PayPal
You pay the invoice amount via the online provider PayPal. You must be registered there or register first, authenticate yourself with your access data and confirm the payment instruction to us (except for guest access). You will receive further information on how to access the payment provider's website during the ordering process. Please also note that shipping to a packing station is not possible via PayPal.
- Cash payment upon pickup
You generally have the option of picking up your order from us in St. Blasien during the following business hours: Monday to Friday from 8:00 AM to 3:00 PM
Please let us know at least two working days before your collection when you would like to come so that we can prepare the goods from our warehouse and have a contact person ready.
We use GLS for postal shipments and for forwarding shipments. Shipments to PO boxes or poste restante shipments are not possible. We are also unable to deliver to so-called packing stations. Unless otherwise agreed, the delivery is made by forwarding agent to the first lockable door at the delivery address specified by the customer. You will receive a message from us when the goods have left our premises. If delivery was not possible, you will receive a message from the carrier stating the further options.
The obligation to deliver does not apply if we ourselves are not supplied correctly and on time and are not responsible for the lack of availability. If the goods are not available, we will inform you immediately and any advance payment will be refunded immediately.
The delivery time will be extended accordingly in the event of strikes and lockouts that affect delivery, as well as other circumstances for which we are not responsible, particularly in cases of delays in delivery due to force majeure. We will inform the buyer immediately of the start and end of such obstacles.
In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover, or in the case of shipment, upon delivery of the goods to the freight forwarder or to the person or institution otherwise designated to carry out the shipment.